1.Introduction
1.1.This document (together with any documents referred to in it) tells you the terms and conditions (the ‘Conditions’) upon which we will sell the Goods to you. You may print a copy for future reference.
1.2.Business Day: a day other than a Saturday, Sunday or public holiday when banks are open for business.
1.3.’Event Outside Our Control’ has the meaning given in clause 7.2
1.4.’Goods’ means the goods listed on our website (‘the Website’) which we may supply.
1.5.Before confirming your order please read through these Conditions and in particular our cancellations and returns policy at clause 11 and limitation of our liability and your indemnity at clause 13.
1.6.By ordering any of the Goods, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.
2.About us
2.1.This Website is owned and operated by AW Ceramics (‘we’/’us’/’our’), Our business address is AW Ceramics, Unit 13D, Heron Cross Pottery, Hines Street, Heron Cross, Stoke on Trent, Staffs, ST4 3AT
2.2.Our telephone number is 01782 330970
2.3.Our email address is:: [email protected]
3.orders
3.1.We accept and ship orders in the United Kingdom only.
3.2.Carriage and packing charges are included.
4.Eligibility to purchase from the Website
To be eligible to purchase the Goods and lawfully enter into and form a contract with us, you must be 18 years of age or over.
5.Price
5.1.The prices of the Goods are quoted on the order page.
5.2.Prices and any other charges quoted on the order page are based on delivery of the Goods in the United Kingdom unless otherwise specified.
6.Payment
6.1.Payment can be made by PayPal and any major credit or debit card.
6.2.By placing an order, you consent to payment being charged to your debit/credit card account as provided on the order form.
6.3.If you pay us by credit or debit card we will take payment from your card for the Goods when we dispatch the Goods to you.
6.4.We shall contact you should any problems occur with the authorisation of your card.
7.Order process and formation of a contract
7.1 Our Website, Illustrations shown merely illustrate our Goods and the packaging of the Goods. Your computer may not accurately display the colours of the Goods. Although we aim to accurately depict our Goods and their packaging, there may be differences between the packaging and the colours of the Goods delivered to you and those shown on our Website.
7.2 All orders are subject to acceptance and availability. If we are unable to supply you with the Goods in your order due to matters such as unavailability of stock, materials, key staff or an Event Outside our Control or because we have identified a mistake in the description of the Goods or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us
7.3 If the Goods are temporarily unavailable, we will notify you by email of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us.
7.4 Any order placed by you for the Goods constitutes an offer to purchase them from us.
7.5 You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods.
7.6 A ‘Confirmation Notice’ means an email which we send to you to confirm that we have dispatched the Goods. A Confirmation Notice will be our acceptance of the offer made in the order to which that Confirmation Notice relates.
7.7 A contract between you and us for the supply of the Goods (the ‘Contract’) incorporating the version of these Conditions in force at the time of your order will come into existence when we send you the Confirmation Notice relating to your order. You may print and keep a copy of the Confirmation Notice for future reference.
7.8 If you think that there is a mistake in the Confirmation Notice or if you wish to make any changes, please contact us to discuss this. If you request a change, we will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.
8.We may make
8.1 Minor technical adjustments to the Goods to improve them or to comply with relevant laws and regulatory requirements,
8.2 Changes to these Conditions as a result of changes in any relevant laws and regulatory requirements,
8.3 Changes to these Conditions as a result of changes in how we accept payment from you,
8.4 Changes in the amount payable by you in relation to the price.
8.5 If we make any changes in accordance with clause 8.10 we will give you written notice of the changes before we supply the Goods. You can choose to cancel the contract if the change would be significantly to your disadvantage.
8.6 Any variation to these Conditions which have been incorporated into the Contract or to the Contract other than those mentioned in clause 8.10 shall only be binding when agreed in writing and signed by you and us.
9.Delivery
9.1The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address.
9.2.Any dates quoted for delivery of the Goods are approximate only. If no date is specified then it will take place as soon as reasonably possible, but in any event within 30 days of the date of the Confirmation Notice, unless there is an Event Outside our Control, in which case clause 13 shall apply.
9.3.If you have agreed to collect the Goods from our premises.
9.4 Delivery shall occur at our premises when we hand the Goods to you.
9.5You must examine the Goods within a reasonable time after arrival and let us know as soon as reasonably possible if they are faulty, damaged or not as described.
9.6For Christmas deliveries, we recommend that you check the Website for the last order date. We will endeavour to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December.
10.Risk and title
10.1.The Goods will be at your risk from the time of delivery.
10.2.Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them.
11.Cancelling your Contract and returns
11.1 You may cancel your order for the Goods by notifying us of your decision to cancel at any time prior to us sending you a Confirmation Notice.
11.2You may notify us of your decision by email to:: [email protected]
12 Return of Goods
12.1 Please refer to our Returns Policy which is displayed on our website and also forms part of your agreement with us. If there is any conflict between the terms of our Returns Policy and the terms set out herein, the terms set out herein shall take precedence.
13 Complaints
13.1 Please refer to our Complaints Handling Policy which is displayed on our website and also forms part of your agreement with us.
13.2 If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us by email at: : [email protected]
13.3Our performance will be deemed to be suspended for the period that the Event Outside Our Control continues.
13.4 You may end the Contract after we have notified you of an Event Outside Our Control and we will then refund you any money you have paid to us under the Contract for the Goods which we have been unable to deliver to you.
14.Other important terms
14.1.We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.
14.2.Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.