For information regarding delivery, please refer to our Terms and Conditions Section 7.Order process and formation of a contract and Section 9. Delivery

We understand there may be circumstances where you may need to return an item to us.  Our returns policy is set out below.  We will always process returns in accordance with this policy.

If you have any questions about making a return, or about the contents of this policy, you can contact us via email on [email protected]

Our aim is complete customer satisfaction and in the unlikely event that you have to return a item, we will endeavour to ensure the returns process is completed in a timely and satisfactory manner.  If you have any concerns please email us on [email protected] and we will aim to respond to your concerns promptly.

If you change your mind

This section sets out our policy in respect of ‘change of mind’ returns.  Please also refer to the section below in relation to faulty items.

If you change your mind after you place an online order, you will have 15 minutes after placing your order to cancel it.  You can do this by:

Go to my orders section on the website, click on my order and then click on cancel my order.

If payment has not yet been taken, we will not charge you after you have cancelled your order.  If payment has already been processed a refund will be sent to your original payment method.

Please note that orders are finished to the customers choice of design and therefore cannot be returned once the order has been dispatched. This does not affect your statutory rights, if your item is faulty or unsatisfactory, please refer to the section below:

If when you receive your item, it is damaged or faulty:

You should notify us within 48 hrs by email: [email protected]

Once you have notified us of the fault, you will receive an acknowledgement and instructions confirming how to return your item to us.

In the case of a replacement, we will usually arrange this according to our normal lead time, any delays will be notified accordingly.